Frequently Asked Questions

 

 

Why does my skin get red after using glycolic acid?

If you experience redness or irritation after using a glycolic acid product, there are a few steps you can take to address it. Firstly, pause using the product until the irritation subsides. Then, consider switching to a lower concentration of glycolic acid or reducing the frequency of use. For example, if you have been using a glycolic acid cream or pads every night, try using it every other night or every third night instead.

In addition, it can be helpful to apply a plain, gentle moisturizer after using glycolic acid. This can help soothe the skin and reduce inflammation. Look for moisturizers that are fragrance-free and formulated for sensitive skin.

Another method, if you're comfortable with the skin redness, is to apply the glycolic acid for three days allowing the skin to become red and dry - this reaction is the glycolic acid entering the deepest layers of the skin. Keep in mind this is safe and it is unlikely any pigmentation will be caused. In fact, by allowing the skin to get red and dry the skin will purge the dead skin faster. That's good news because the fresh skin will come to the surface sooner. Apply regular moisturizer like the one in the Dermatologist's Choice Major Moisture Duo to condition the fresh skin. Repeat the treatment every two weeks for fresh, clear, and smooth skin - Step 1) apply Ultra Anti-Aging Cream three days in a row. Step 2) apply regular moisturizer for two weeks.

Learn more, click here.

How often do I apply the Ultra Anti-Aging Cream?

Dr. B recommends starting off by applying a thin layer to your face and neck once a week for three weeks. Then build by adding an additional day every three weeks. For more oily skin a thicker application can be tolerated. For more sensitive dry skin a very thin layer is recommended. 

What if my skin tingles or stings after I apply the Glycolic Acid Ultra Anti- Aging Cream?

First, it is normal, don't worry. The Ultra Anti-Aging Cream is formulated with a high percentage of active ingredients, the main one being Glycolic Acid (AHA). This cream is strong and comparable to a light Dermatology Chemical Peel. For best results, when the skin tingles or stings after application apply moisturizer or you may rinse off with water to soothe tingling. However, by rinsing the skin with water will still allow the active ingredients to work. If stinging or tingling continues decrease weekly use and seek to build up tolerance. The natural Glycolic Acid is derived from the sugarcane plant. It has been used for 40+ years to exfoliate the epidermis (top layer) of skin while entering the dermis through the pores to rebuild collagen. We have people of all skin types that use and love this product. Be patient as your skin builds up tolerance to the formulation. If irritation occurs temporarily discontinue use for a couple of days and reapply in combination with lotion. 

What if I break out after using the Ultra Anti- Aging cream?

If you breakout, use our facial toner and add moisturizer. When applying the Ultra Anti-Aging Cream again apply a thinner layer or decrease weekly use. The skin can react when applying glycolic acid for the first couple times. Stay consistent. If skin continues to breakout or get irritated decrease amount of glycolic acid and use a milder product. 

Are Dermatologist's Choice products cruelty free?

Yes, Dermatologist's Choice Skincare products are certified cruelty free by Leaping Bunny.

How do I contact customer service?

Feel free to contact our friendly team through our Contact Us section here or call us toll-free at 1-877-971-0268.

What if I am having trouble ordering from the online store?

Please contact us at 1-877-971-0268, or through our Contact Us section here.

How do I apply my promotion code?

To redeem a promotion, simply enter the code you received in the box titled "Gift Card or Discount Code" during the checkout process. Please note only one offer code can be applied per order. Discount codes can not be applied to subscription orders. 

What if my order is delayed or doesn't arrive?

Dermatologist's Choice provides your order shipping tracking number via email at the time of your order. Please contact your local post office service for further information on delays and undelivered order shipment. Dermatologist's Choice is not liable for lost or stolen product orders.

How do I know if an item is available?

Stock availability is updated regularly. If an item is unavailable, it will be reflected on the product page.

How do I check the status of my order, return or exchange?

You can check on the status of your order by clicking on the Order History page in the 'My Accounts' section of our online store or viewing the shipping tracking provided.

Do you send order confirmations?

Yes, we automatically send you an email confirmation of your order. In addition, we will send you another email confirmation after your order has shipped with tracking. If you have not received your confirmation, please double check the email address you provided.

Why is my order delayed?

Orders are generally processed within 24 hours. If your order status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following:

• We were unable to obtain a proper credit approval for your purchase

• We were provided a credit card billing address that could not be verified with your credit card issuer.

Please note that it's important to provide the phone number registered with your credit card issuer when you place your order, so that we may reach you to discuss any problems with your order. We use only verified phone numbers in an effort to further ensure your order's security.

Where do I make changes to my account?

To edit your account information, go to the My Account section. After logging in, you will have access to your general account information, address book, wish list, and order history.

How do I change my billing and/or shipping address?

To edit your billing and/or shipping address, follow the directions above in "Where do I make changes to my account?", and select the "Address Book" section. Once you're there, you'll be able to add, edit, or remove addresses used for billing and shipping. Please note once a order has been shipped the address for that order will not be able to be changed. Please ensure all necessary information is imputed correctly during checkout. 

What is your return policy?

If for any reason you are not completely satisfied with your DermChoice.com purchase you can return the products for a full refund of the purchase price (less original shipping and handling fees) within 30 days of purchase. Shipping costs for any returns will not be reimbursed by DermChoice.com unless there was a shipping error or product damage. A store credit will be offered for returns processed after 30 days. Contact us for more information help@dermchoice.com

What payment methods do you accept?

DermChoice.com accepts the following forms of payment: PayPal, Visa, Mastercard, Discover, American Express

Your credit card will be charged and processed at time of order.

What if the product I ordered on the site looks different than the product I received?

We periodically update the packaging of our products, so it's possible that you may receive a product that looks slightly different from what is depicted on the site. If you still feel that you have received the wrong product, please contact Dermatologist's Choice Customer Service at 1-877-971-0268, or through our Contact Us section.

I'd like to be added to your mailing list. What do I do?

Click here to sign up for our email newsletter. Once registered, you'll be able receive emails about new products, special promotions, and exclusive offers for subscribers.

How can I be removed from your mailing list?

You can unsubscribe from the Dermatologist's Choice mailing list at any time. Simply select the "Unsubscribe" link at the bottom of any email communication.

Is my information secure?

You can be assured that personal information collected through this site is secure.

What if I didn't find my question here?

If you have a question that's not answered in our FAQs, we want to hear it. Simply send your question via our Contact Us page here.